--- title: "Built-in AI Assistant" description: "AI assistant embedded in your logistics operation: query orders, rates, fleet, and reports in natural language, with function calling over real data and strict role-based permission enforcement." url: https://sistrack.com/en/caracteristicas/asistente-ia/ section: caracteristicas updated: 2026-10-08 --- *Markdown version for agents. This page on the web: https://sistrack.com/en/caracteristicas/asistente-ia/* # Built-in AI Assistant ## Your Operation, Answered Instantly **Sistrack's AI Assistant** lives inside your dashboard: you type a question in plain language — *"how many orders are still undelivered in Valencia today?"*, *"how much do we charge Customer X for 24h express?"*, *"which vehicles have expired insurance?"* — and it answers with **real data from your operation**, not a generic search. It's not a chatbot bolted onto a website. It's an assistant connected to your system, one that queries, calculates, and answers based on what's actually happening in your logistics — today, right now. --- ## What Makes It Different from "an AI Chat" ### Function calling over your real operation The assistant doesn't guess: it **runs real queries** against orders, rates, fleet, pickups, COD, and reports. When you ask about an order, it answers with its true status — not a trained guess. ### Respects your permissions, no exceptions Every user converses within their own role: what the assistant shows a Seller isn't what it shows a Manager, and a Shipper never sees commissions. **The assistant inherits Sistrack's permission system** — the AI is not a backdoor into your data. ### Trained on your documentation Sistrack's 60+ user guides are part of its knowledge base: ask it *how* to do something ("how do I set up a new rate zone?") and it explains the exact procedure with steps, not generalities. ### Embeddable widget Beyond the dashboard, the assistant can be published as an **embeddable widget** — on your public tracking page or customer portal — so your own end users can resolve their questions without calling you. --- ## What You Can Ask It | Area | Real examples | |------|-----------------| | **Orders** | "Orders delivered yesterday by courier" · "where is order TRK-4521?" · "unassigned orders in Malaga capital" | | **Rates** | "What rate applies from Seville to Madrid, 10kg express?" · "active discounts for Corporate Customer A" | | **Fleet** | "Vehicles with insurance about to expire" · "this week's driver assignments" | | **COD** | "Total cash on delivery collected this week" · "orders with COD pending settlement" | | **How-to** | "How do I add a new zone?" · "what permission do I need to view reports?" · "steps to bulk-import orders" | | **Agencies** | "Orders pending pickup at the Centro agency" · "arrivals scanned today" | --- ## Built for Real Operations - **Native Spanish** — the platform is Spanish; the assistant speaks your business language, not translations. - **Per-tenant configuration** — each company decides what its team can ask and how the assistant responds for its operation. - **Auditable history** — conversations stay in your system; no operational data traveling through personal AI accounts. - **Built in from the ground up, not bolted on** — same login, same permissions, same platform. There's nothing to integrate. --- ## AI That Answers with Truth, Not Promises The difference between an assistant connected to your real data and a generic chatbot is the difference between *knowing* and *guessing*. In logistics, guessing costs money: a wrongly reported order is a customer calling twice. Sistrack's AI Assistant answers with the truth of your operation — and only the portion of truth each role is allowed to see. --- ## Try It on Your Operation The assistant is enabled according to your plan — and on higher-tier plans it responds with the full scope of your operation. In a demo, we'll show you real questions about an operation like yours — and answers backed by data, not marketing.
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