--- title: "Per-Customer Rates (Custom Pricing)" description: "Per-customer rates let you assign a special price to a specific customer within a flat-rate rule. Instead of seeing the base price…" url: https://sistrack.com/en/docs/pricing/tarifas-por-cliente/ category: pricing section: docs updated: 2026-03-27 --- *Markdown version for agents. This page on the web: https://sistrack.com/en/docs/pricing/tarifas-por-cliente/* # Per-Customer Rates (Custom Pricing) ## What are per-customer rates? Per-customer rates let you assign a special price to a specific customer within a flat-rate rule. Instead of seeing the base price everyone else sees, that customer will see — and pay — the price you've agreed with them. It's a simple way to handle individual contracts, volume discounts, or special business agreements, without having to create separate rate rules for each case. ## When to use them Per-customer rates are ideal when you need to treat certain customers differently from the rest: - **Volume discounts**: A customer who ships 200 packages a month deserves a lower price than one who ships 10. - **Negotiated contracts**: You agreed on a fixed price with a customer for a set period. - **VIP customers**: You want to reward your best customers with preferential terms. - **Trials or promotions**: You offer a special price during the first months to win over a new customer. --- ## How to set up per-customer rates ### Step 1 — Go to rate rules In the side menu, go to **Administration → Pricing → Rate Rules**. ### Step 2 — Edit a flat-rate rule Find the flat-rate rule you want to add special prices to and click **Edit**. > Only **flat-rate** rules support per-customer prices. Weight or volume rules don't have this option. ### Step 3 — Find the "Per-Customer Prices" section Inside the rule's edit form, scroll down to find the **Per-Customer Prices** section. There you'll see the list of customers with a special price already configured (if any). ### Step 4 — Add a customer Click the **Add** button. A new row will appear with these fields: | Field | Description | |-------|-------------| | **Customer** | Search for and select the user with the Customer role you want to assign the price to | | **Price** | The amount that customer will pay (instead of the base price) | | **Active** | Turn this special price on or off without having to delete it | ### Step 5 — Save the changes Click **Save** so the changes take effect immediately. > Changes apply starting with the next quote or order creation. Existing orders are not affected. --- ## How does it work for the customer? Nothing special from the customer's point of view. When a user with the **Customer** role gets a quote for a shipment or creates an order, the system automatically detects whether they have a special price assigned in that rate rule and applies it instead of the base price. The customer sees their price with no additional indication. They don't know there's a different "base" price — they simply see their agreed price. This applies to both: - Quoting shipping options (when they select a service and see the cost) - Creating the final order (the price recorded on the order) --- ## Requirements Before setting up per-customer rates, keep the following in mind: - **The user must have the Customer role.** Special prices can only be assigned to users with that role. It doesn't apply to Admins or other roles. - **It only works with flat rates.** Weight- or volume-based calculation rules don't support this feature. - **Available on the Professional plan or higher.** If your account is on the Basic plan, you need to upgrade to access this feature. --- ## Frequently Asked Questions ### Can I assign the same customer to several rate rules? Yes. A customer can have special prices in as many rules as you need. The system applies the special price in each rule where you've configured it. ### What happens if I deactivate a customer's special price? The customer goes back to seeing the rule's base price. The configuration isn't deleted, it's just left inactive. You can reactivate it whenever you want. ### Can I set a price higher than the base price? Yes, technically the system allows it. However, this feature is most commonly used to offer discounts, not surcharges. ### Can the customer see that they have a special price? Not directly. The customer simply sees the price that applies to them when getting a quote or creating an order. There's no label or message indicating it's a custom price. ### What happens if I remove a customer's special price? Orders already created don't change. It only affects new quotes and orders made from that point on. ### Can I export the list of per-customer prices? Currently, per-customer prices are managed directly within each rate rule, inside the admin panel. If you need a consolidated report, contact support. --- ## Practical example **Situation**: Your standard flat rate for in-city shipments costs **$8.00**. However, you have a corporate customer — "Perez Distribution" — who makes over 300 shipments a month. You negotiated a price of **$5.50** per shipment with them. ### Setup 1. Go to **Administration → Pricing → Rate Rules**. 2. Edit the "Standard Local Rate" rule (flat rate, $8.00). 3. In the **Per-Customer Prices** section, click **Add**. 4. Select the user "carlos@perez-distribution.com" (Customer role). 5. Enter **5.50** as the price. 6. Confirm the **Active** toggle is on. 7. Save. ### Result From that moment on: - Any other customer getting a quote for a local shipment sees **$8.00**. - When Carlos from Perez Distribution gets a quote or creates a local order, he automatically sees **$5.50**, with no extra steps on his part. In a month with 300 shipments, Carlos pays **$1,650** instead of **$2,400** — a $750 savings that reflects the business agreement you have with him. --- ## Related resources - [How rates work](/en/docs/pricing/como-funcionan-las-tarifas/) - [Calculation methods](/en/docs/pricing/metodos-de-calculo/) - [Practical examples](/en/docs/pricing/ejemplos-practicos/) - [Frequently asked questions about rates](/en/docs/pricing/preguntas-frecuentes/) --- *Have questions about this feature? Contact support and we'll be happy to help you set up per-customer prices for your operation.*