---
title: "Reseller Role - Complete Guide"
description: "The Reseller is a self-service profile designed for users who ship on behalf of several different senders. Unlike the Customer role (which always uses…"
url: https://sistrack.com/en/docs/permissions/rol-reseller/
category: permissions
section: docs
updated: 2026-05-03
---


*Markdown version for agents. This page on the web: https://sistrack.com/en/docs/permissions/rol-reseller/*


# Reseller Role - Complete Guide


## 📋 General Information
- **Role Name**: Reseller
- **Access Level**: Self-service with management of multiple senders
- **Typical Use**: Logistics reseller who ships on behalf of several senders
- **Quantity**: Unlimited

## 🎯 Role Purpose

The Reseller is a self-service profile designed for users who ship on behalf of several **different senders**. Unlike the Customer role (which always uses a single sender), the Reseller manages an address book of senders and reuses them when creating orders.

It keeps a "mine only" scope: each Reseller sees only the senders, recipients, and orders they created themselves. They never see other account users' data.

## ✅ What they CAN do

### 👥 Sender Management (key differentiator)
- ✅ **Create multiple senders** from the "Senders" screen
- ✅ Edit their senders' data
- ✅ Delete their senders
- ✅ Reuse senders when creating new orders
- ❌ Cannot see other users' senders

### 📬 Recipient Management
- ✅ Create a list of frequent recipients
- ✅ Edit their saved recipients
- ✅ Delete their own recipients
- ❌ Cannot see other users' recipients

### 📦 Managing Their Orders
- ✅ View their own orders
- ✅ Create new orders (choosing any of their senders)
- ✅ Bulk import orders (Excel/CSV)
- ✅ Export their orders to Excel
- ✅ Track shipments in real time
- ✅ Create and print shipping labels
- ✅ Generate and print receipts
- ✅ Edit the address and description of their own orders (before delivery)
- ❌ Cannot delete orders
- ❌ Cannot see other users' orders
- ❌ Cannot manually change shipment statuses
- ❌ Cannot assign couriers

### 💰 Quotes and Rates
- ✅ Calculate shipping costs
- ✅ View available shipping methods
- ✅ View estimated delivery time
- ❌ Cannot modify prices or configure rates

### 💵 Cash on Delivery (COD)
- ✅ View the COD report for their own orders
- ✅ Export the COD report

### ⚙️ My Account
- ✅ Edit their profile
- ✅ Change their password
- ✅ Set up two-factor authentication (2FA)
- ✅ Manage notification preferences

## ❌ What they CANNOT do

- ❌ Create, edit, or delete other users
- ❌ Access organization settings
- ❌ View the admin Dashboard or global financial reports
- ❌ Configure rates, zones, or shipping rules
- ❌ Manage subscriptions or billing
- ❌ View other users' orders, senders, or recipients

## 🆚 Difference from the Customer role

| Capability | Customer | Reseller |
|-----------|:-------:|:----------:|
| Create multiple senders | ❌ (one fixed) | ✅ |
| "Senders" screen in the menu | ❌ | ✅ |
| Create recipients | ✅ | ✅ |
| Create orders | ✅ | ✅ |
| See only their own data | ✅ | ✅ |
| Import / export orders | ✅ | ✅ |

## 🔒 Privacy and data isolation

When you log in as a Reseller:

- **You only see your own data**: the Orders, Senders, and Recipients lists only show the records you created.
- **You can't open other people's records**: if someone shares a link to an order or sender that isn't yours, opening it will show an **"Access Denied"** screen.
- **No admin screens appear**: the menu hides the Users, Organization Settings, Rates, etc. options.
- **Your shipments in third-party apps**: if you connect an integration or use a mobile app with your account, that integration will only be able to query your shipments — not those of other account users.

## 🚀 Getting started

1. Log in with your credentials.
2. Go to the **Senders** menu and create the senders you'll use.
3. Go to the **Recipients** menu and add frequent recipients (optional).
4. Create your first order from **Create Order**: choose the sender and recipient, and fill in the shipment details.
5. Print the label and receipt from the order view.

## ❓ Frequently Asked Questions

**Can another person on my same account see my senders?**
No. Each Reseller user only sees the senders, recipients, and orders they created themselves.

**Can I delete an order if I made a mistake?**
No. Once created, the order stays in the system. Only the account administrator can delete it.

**Can I edit an order that's already been created?**
Only the address and description, and only as long as the order hasn't been delivered yet.

**I pasted a link to an order and I get "Access Denied." Why?**
That order belongs to another user on the account. As a Reseller you can only open orders you created yourself. If you need information about a shipment that isn't yours, contact your account administrator.

**Can I change a shipment's status (for example, mark it as delivered)?**
No. Status changes are handled by the courier from their app or by the administrator from the panel.

**How many senders can I create?**
There's no limit. You can register as many senders as you need.

**Can I invite another user to my Reseller account?**
No. Each Reseller manages their own account. If you need a team working under the same organization, ask your organization's administrator to create an additional user.