The Admin manages the system's daily operations with almost full access, except for critical system configuration. Ideal for operations managers…

📋 General Information

Role Name: Admin
Access Level: Full Operational
Typical Use: Operations manager, delegated administrator
Recommended Quantity: 2-4 users depending on operation size

🎯 Role Purpose

The Admin manages the system’s daily operations with almost full access, except for critical system configuration. Ideal for operations managers who need full control over the business but without access to sensitive technical configuration.

✅ What they CAN do

📦 Order Management

✅ View all orders
✅ Create new orders
✅ Edit existing orders
✅ Delete orders (soft delete)
✅ Change order statuses
✅ Assign couriers
✅ Manage payments
✅ Export orders to Excel/CSV
✅ Bulk import orders
✅ View and generate statistics
✅ Print invoices and labels
✅ Perform bulk operations

👥 User Management

✅ View user list
✅ Create new users
✅ Edit user information
✅ Activate/deactivate accounts
✅ Reset passwords
✅ View user activity
❌ Cannot permanently delete users
❌ Cannot assign/change roles

💰 Rate Management

✅ View pricing configuration
✅ Create and edit rates
✅ Manage shipping zones
✅ Configure pricing rules
✅ Simulate price calculations
❌ Cannot approve critical changes
❌ Cannot make emergency overrides

👤 Contact Management

✅ View all senders and recipients
✅ Create new contacts
✅ Edit contact information
✅ Delete contacts
✅ Bulk import contacts
✅ Export contact database
✅ Merge duplicate contacts

🏢 Organizational Configuration

✅ View company configuration
✅ Modify basic data
✅ Configure operating hours
✅ Manage branches
✅ Configure notifications
✅ Customize email templates
❌ Cannot change tax configuration

📊 Reports and Dashboards

✅ Access to the main dashboard
✅ View advanced analytics
✅ Courier dashboard
✅ Financial metrics
✅ Export reports
✅ Schedule reports
✅ Create custom views

🔌 Integrations

✅ Configure the tracking widget
✅ Manage basic webhooks
✅ View API configuration
✅ Configure notifications
❌ Cannot create new API keys
❌ Cannot modify critical integrations

📥 Import and Export

✅ Import orders from Excel
✅ Export data to various formats
✅ Manage import templates
✅ View import history
✅ Revert problematic imports

❌ What they CANNOT do

Main Restrictions:

❌ Permanently delete users
❌ Assign or change user roles
❌ Approve critical price changes
❌ Access system configuration
❌ Manage database backups
❌ View technical system logs
❌ Modify security configuration
❌ Impersonate other users

💡 Typical Use Cases

Start of Day:

Review operations dashboard
Check pending orders
Assign available couriers
Resolve operational issues

During the Day:

Create and process new orders
Handle special situations
Oversee ongoing deliveries
Manage last-minute changes
Answer the team’s questions

End of Day:

Review the day’s metrics
Export daily reports
Plan the next day
Verify payments and collections

👥 Interaction with Other Roles

With the Super Admin:

Request role changes
Escalate technical issues
Approve critical changes

With Managers:

Provide necessary access
Share reports and metrics
Coordinate operations

With Sellers:

Oversee their work
Resolve operational issues
Approve exceptions

With Couriers:

Assign routes and orders
Resolve delivery issues
Manage availability

🎓 Required Training

Required Knowledge:

Full business operations
Staff management
Customer management
Logistics processes
Basic report handling

Training Time:

Minimum: 1 week
Recommended: 2 weeks
Supervised practice: 1 additional week

Focus Areas:

Order management (30%)
User handling (20%)
Rates and pricing (20%)
Reports and metrics (20%)
Problem-solving (10%)

⚠️ Important Responsibilities

Operational:

Keep the operational flow efficient
Oversee service quality
Manage human resources
Optimize processes
Solve day-to-day problems

Administrative:

Keep data up to date
Generate periodic reports
Manage system users
Oversee policy compliance

🔒 Best Practices

Security:

Change your password every 3 months
Don’t share credentials
Log out when done
Use secure connections
Report suspicious activity

Operations:

Review the dashboard when starting
Document important changes
Communicate changes to the team
Back up critical information
Keep data up to date

📈 KPIs they Can Monitor

Orders processed per day
Average delivery time
Delivery success rate
Customer satisfaction
Courier productivity
Daily/monthly revenue
Operating costs
Margins by service

🆘 When to Escalate to the Super Admin

Contact the Super Admin when:

You need to change user roles
You need approval for special pricing
You encounter serious technical issues
You need access to restricted configuration
You detect security breaches
You need changes to critical integrations

💬 Communication with the Team

Available Channels:

System notifications
Automatic emails
Messages on orders
Notes on contacts
Comments on reports

Information to Communicate:

Changes in procedures
New policies
Detected issues
Important metrics
System updates

This role has broad operational privileges. Use it responsibly to keep the business running efficiently.

Admin Role - Complete Guide