---
title: "Frequently Asked Questions - Permission System"
description: "A role is a predefined set of permissions that determines what a user can do in Sistrack. It's like a \"permission package\" assigned to…"
url: https://sistrack.com/en/docs/permissions/preguntas-frecuentes/
category: permissions
section: docs
updated: 2026-01-15
---


*Markdown version for agents. This page on the web: https://sistrack.com/en/docs/permissions/preguntas-frecuentes/*


# Frequently Asked Questions - Permission System


## 🔑 General Questions about Roles

### What is a role in the system?
A role is a predefined set of permissions that determines what a user can do in Sistrack. It's like a "permission package" assigned to users based on their responsibilities.

### Can I have more than one role?
Yes, it's technically possible, but not recommended. It's better to assign a single role that covers all the user's needs to avoid permission conflicts.

### Who can change my role?
Only the Super Admin can assign or change roles. If you need a change, you should request it through your supervisor.

### How long does a role change take to apply?
Changes are immediate. As soon as the Super Admin assigns the new role, you can log out and back in to see the changes.

### Can I request additional permissions without changing my role?
In special cases, the Super Admin can assign individual permissions, but using predefined roles is preferred to maintain consistency.

## 👥 Questions by Specific Role

### SUPER ADMIN

**Q: How many Super Admins should there be?**
A: We recommend a maximum of 1-2 for security. Usually the business owner and one technical backup.

**Q: Can a Super Admin delete another Super Admin?**
A: Yes, which is why it's critical to limit and protect this access.

**Q: What if I forget my Super Admin password?**
A: You must use the email recovery process or contact technical support with identity verification.

### ADMIN

**Q: Why can't I delete users as an Admin?**
A: For security, only the Super Admin can permanently delete users. Admins can deactivate them.

**Q: Can I approve price changes as an Admin?**
A: No, critical price changes require Super Admin approval.

**Q: What's the main difference from the Super Admin?**
A: The Admin cannot: change roles, delete users, access system configuration, or approve critical changes.

### MANAGER

**Q: Why can I only view and not edit?**
A: The Manager role is designed for oversight and analysis. If you need to edit, request the Admin role.

**Q: Can I export all reports?**
A: Yes, you can export any report you have visual access to.

**Q: Can I see information about all employees?**
A: You can see performance metrics but not sensitive personal information.

### SELLER

**Q: Can I see my coworkers' sales?**
A: No, you can only see your own sales and personal metrics.

**Q: Can I give special discounts?**
A: No, you can only apply predefined discounts. For special discounts, check with your supervisor.

**Q: Why can't I delete an order I created by mistake?**
A: For control and audit purposes. You must request the deletion from an Admin or Manager.

### COURIER

**Q: Can I see other couriers' deliveries?**
A: No, you can only see orders assigned to you.

**Q: Can I change the delivery route?**
A: You can rearrange your personal route, but you can't reassign orders to others.

**Q: What do I do if I'm assigned a zone I don't know?**
A: Contact your supervisor to verify or request support.

### CUSTOMER

**Q: Can I see the price other customers pay?**
A: No, you only see public rates or those assigned to your account.

**Q: Can I cancel an order after confirming it?**
A: You must contact customer service immediately. You can't cancel it directly.

**Q: Why can't I edit an order that's in transit?**
A: For safety and logistics reasons. Changes must be coordinated with customer service.

## 🔧 Common Problems and Solutions

### "I don't have access to a feature I need"

**Diagnosis:**
1. Check your current role in My Profile
2. Check your role's documentation
3. Confirm whether that feature corresponds to your role

**Solution:**
- If you should have it: Log out and back in
- If it doesn't correspond to your role: Request a role change from your supervisor

### "I get a 403 - Forbidden error"

**Cause:** You don't have permission for that action
**Solution:** That feature requires a role with greater permissions

### "I can see a button but it doesn't work"

**Possible causes:**
- Outdated browser cache
- Recently changed permissions

**Solution:**
1. Clear your browser cache
2. Log out and back in
3. If it persists, report it to support

### "My role changed but I still see the same thing"

**Immediate solution:**
1. Log out completely
2. Clear cookies and cache
3. Log back in
4. If it doesn't work, wait 5 minutes (cache propagation)

## 🔄 Changes and Transitions

### What happens to my data if my role changes?

Your personal data and previous work are kept. Only your access permissions change going forward.

### Do I lose access to orders I created with my previous role?

It depends on the new role. If your new role doesn't include viewing orders, you'll lose visual access, but the orders keep existing.

### How do I know what my new role can do?

Check the specific documentation for your role or ask your supervisor for training.

### Can I go back to my previous role?

Yes, if your supervisor authorizes it. Role changes are reversible.

## 💼 Business Use Cases

### Temporary or part-time employee

**Question:** What role should I assign?
**Answer:** Assign the minimum role necessary for their tasks. Usually Seller or Courier.

### Supervisor covering multiple areas

**Question:** Do they need multiple roles?
**Answer:** No, assign the Manager or Admin role depending on whether they need to modify or just oversee.

### Customer who is also a supplier

**Question:** How do I handle dual access?
**Answer:** Create two separate users, one with the Customer role and another with the necessary internal role.

### External auditor

**Question:** What role should I give for an audit?
**Answer:** Create a custom "Auditor" role with read-only permissions, or use Manager.

## 🔒 Security and Best Practices

### Does every employee need their own user account?

**YES, absolutely.** Never share user accounts. Each person should have their own account for:
- Auditing and tracking
- Individual accountability
- Security
- Personal metrics

### What should I do if an employee leaves the company?

1. **Immediately:** Deactivate their account
2. **Transfer:** Reassign their active orders
3. **Audit:** Review their most recent actions
4. **Document:** Keep a record of the change

### How do I protect critical roles?

For Super Admin and Admin:
- Use strong passwords (12+ characters)
- Enable two-factor authentication
- Rotate passwords every 3 months
- Limit physical access
- Audit actions regularly

### Can a temporary role be created?

Yes, the Super Admin can create temporary custom roles, but they should be deleted once no longer needed.

## 📊 Reports and Visibility

### What reports can each role see?

- **Super Admin/Admin**: All reports
- **Manager**: Operational reports and analysis
- **Accountant**: Financial reports
- **Seller**: Only their personal metrics
- **Courier**: Their delivery performance
- **Customer**: Their shipments and spending

### Can I schedule automatic reports?

Depends on the role:
- **Can**: Super Admin, Admin, Manager
- **Cannot**: Seller, Courier, Customer

### Do reports show real-time information?

Most do, but some complex reports may have a delay of 5-15 minutes.

## 🆘 Support and Escalation

### Who do I contact for permission issues?

1. **First level**: Your direct supervisor
2. **Second level**: System administrator
3. **Third level**: Super Admin
4. **Technical support**: For technical issues

### What information should I provide?

- Your username
- Current role
- The function you're trying to perform
- The exact error message
- A screenshot if possible

### Is there a detailed manual for my role?

Yes, each role has full documentation in the knowledge base. Ask your supervisor for it.

## ⚡ Quick Access

### Are there shortcuts for common functions?

Yes, each role has optimized quick access:
- **Seller**: Create order, search customer
- **Courier**: View the day's route
- **Customer**: Track shipment
- **Manager**: View dashboard

### Can I customize my interface?

Some roles can customize:
- **Can**: Admin, Manager, Seller
- **Limited**: Courier, Customer
- **Cannot**: Basic roles

### Does the system work on mobile?

Yes, but some features are optimized by role:
- **Courier**: Full mobile app
- **Customer**: Optimized mobile web
- **Admin/Manager**: Better on desktop

---

## 📞 Still have questions?

If your question isn't here:
1. Check the documentation for your specific role
2. Ask your supervisor
3. Contact technical support
4. Suggest adding your question to this FAQ

*Last updated: January 2025*