Frequently Asked Questions — Courier Onboarding

Who can use this module?

Users with permission to manage couriers (usually admins and managers). If you don’t see the Onboarding → Couriers option in the menu, ask your organization’s administrator for access.

Can the person who signs up log into the app right away?

No. When someone signs up they’re left pending: their account is created but they have no access until your team activates it. Only once activated do they receive their credentials and can log in.

What password does the courier use?

None that they choose on the form. The system generates a temporary password and emails it upon approval, along with their email and your organization’s address. It’s recommended they change it after logging in.

I made a mistake and rejected someone. Can I undo it?

The rejection is final for that request. The person can sign up again with the same link and you review them again.

I deactivated a courier by mistake. Can I recover them?

Yes. Go to their detail view and click Reactivate: it restores access and resends the credentials.

If I regenerate the link, what happens to the QR posters I already printed?

They stop working. Regenerating invalidates the old link, so only do it if you truly need to invalidate the old one (for example, if it leaked). To temporarily close signups without invalidating anything, use Pause enrollment.

What’s the difference between Pause and Regenerate?

• Pause enrollment: temporarily closes signups. Printed posters work again when you resume.
• Regenerate: creates a new link and permanently invalidates the old one. Printed posters become unusable.

How do I find out a new request came in?

An email notice arrives at your organization’s email every time someone signs up, with the applicant’s details and a button to review requests.

Can I ask for a photo of the ID document or the vehicle?

Yes. In “Configure form”, add a field of type Image. The person will be able to upload the photo when signing up, and you’ll see it in their request’s detail view, in the Documents section.

How do I know if the courier received their credentials email?

On the courier’s detail view you’ll see a delivery status: it tells you whether the email was delivered or failed. If it failed, use “Resend notification”.

Can I find out who approved or rejected a courier?

Yes. In the detail view, the Decision history shows every step (signup, approval, rejection, deactivation, reactivation) with who did it, the date, and the reason. It’s ideal for audits.

What information does the form ask for by default?

Name and Email (required), Phone and ID document (optional). You can adjust all of this from “Configure form”: add fields, remove them, or mark them as required.

Does it work for registering roles other than couriers?

Yes. The module is designed for any bulk sign-up of people who will later use the app: couriers, drivers, and also customers (each with their own configurable form). Share the QR code at the sign-up point and approve from the pending queue.