--- title: "Sistrack Help Center" description: "Step-by-step guides and complete Sistrack documentation: orders, rates, imports, permissions, pickups, courier, and more. Learn to get the most out of the platform." url: https://sistrack.com/en/docs/ section: docs articles: 61 categories: 19 updated: 2026-08-14 --- *Markdown version for agents. This page on the web: https://sistrack.com/en/docs/* # Sistrack Help Center Step-by-step guides and complete Sistrack documentation: orders, rates, imports, permissions, pickups, courier, and more. Learn to get the most out of the platform. Every article is also available in Markdown by adding `index.md` to its URL. ## Onboarding - [User Guide — Courier Onboarding](https://sistrack.com/en/docs/onboarding/guia-usuario/) — This guide explains, step by step, how to let your couriers sign themselves up and how to approve them. - [Frequently Asked Questions — Courier Onboarding](https://sistrack.com/en/docs/onboarding/preguntas-frecuentes/) — Users with permission to manage couriers (usually admins and managers). If you don't see the Onboarding → Couriers option in the menu,… ## Orders - [Order Creation Guide](https://sistrack.com/en/docs/orders/guia-creacion-ordenes/) — Creating an order in Sistrack is a simple 4-step process that guides you through registering all the necessary shipment information. The system will… - [Cargo Manifest Guide](https://sistrack.com/en/docs/orders/guia-manifiesto-carga/) — The cargo manifest (or "shipment manifest") is a printable, signable document that groups a batch of orders to hand off to a courier.… - [Order Editing Guide (Self-Service)](https://sistrack.com/en/docs/orders/guia-edicion-autoservicio/) — As a Sistrack customer, you can edit certain fields on your own orders yourself without needing to contact the administrator. This guide explains what you… - [Configuring your company's event types](https://sistrack.com/en/docs/orders/configurar-tipos-evento/) — Every time a courier picks up a package, heads out for delivery, or reports they - [Logging events on your orders](https://sistrack.com/en/docs/orders/registrar-eventos/) — This guide explains what an event is, how it differs from a shipping step, and how to log them from an order's detail page or in bulk across… - [Customizing Your Company's Status Flow](https://sistrack.com/en/docs/orders/personalizar-flujo-estados/) — Sistrack ships with a standard status flow for shipments: Order received → Picked up → Out for delivery → Delivered, with automatic retry (if delivery… - [How shipment tracking works](https://sistrack.com/en/docs/orders/seguimiento-de-envios/) — This guide explains how to understand your shipment tracking page - [Frequently Asked Questions - Orders](https://sistrack.com/en/docs/orders/preguntas-frecuentes/) — Yes. During the creation process you can click "+ Create Sender" or "+ Create Recipient" to add new contacts on the fly. ## Sistrack Network - [Sistrack Network Guide](https://sistrack.com/en/docs/network/guia-sistrack-network/) — Sistrack Network connects your organization with partner companies to share orders in both directions: Outsource: you send an order to your partner for… - [Which data each company controls](https://sistrack.com/en/docs/network/datos-que-controla-cada-empresa/) — When an order is shared with a partner company, it exists in both dashboards at once. That raises a practical question: if both companies can… - [Sistrack Network — Frequently Asked Questions](https://sistrack.com/en/docs/network/preguntas-frecuentes/) — It's the feature that connects your organization with partner companies to share orders: you can send them orders for them to deliver (outsource) or… ## Agencies - [Agency Management Guide](https://sistrack.com/en/docs/agencies/guia-agencias/) — The Agencies module lets you register the offices in your network —branches, pickup points, distribution centers, warehouses, or lockers— with their… - [Nearby offices when creating an order](https://sistrack.com/en/docs/agencies/oficinas-cercanas/) — When the Agencies module is active, after creating an order the system can recommend nearby offices to the customer to drop off their package.… - [Frequently Asked Questions - Agencies](https://sistrack.com/en/docs/agencies/preguntas-frecuentes/) — The module comes disabled by default. An administrator must enable it in Organization → System, by turning on the Agencies switch. ## Agency to agency - [Agency-to-Agency Shipments Guide](https://sistrack.com/en/docs/agency-to-agency/guia-envios-agencia-a-agencia/) — An agency-to-agency shipment goes counter to counter: the customer drops it off at one of your offices and the recipient picks it up at another. No one picks up or… - [Cash on delivery for agency-to-agency shipments](https://sistrack.com/en/docs/agency-to-agency/cobro-contra-entrega/) — A counter-to-counter shipment can carry cash on delivery: whoever creates the shipment declares how much to charge the recipient, and the destination office… - [Counter Pickup Queue](https://sistrack.com/en/docs/agency-to-agency/cola-de-retiro/) — The pickup queue is the screen that tells you which packages are waiting at your office and since when. Before it existed, the only way to find a… - [Frequently Asked Questions — Agency-to-Agency Shipments](https://sistrack.com/en/docs/agency-to-agency/preguntas-frecuentes/) — A shipment that starts and ends at a counter. The customer drops off the package at one of your offices, the package travels to another office, and the recipient… ## Contacts - [Senders and Recipients Guide](https://sistrack.com/en/docs/contacts/guia-remitentes-destinatarios/) — Senders and recipients are the core contacts in Sistrack. Every shipping order needs: A sender: Who ships the package ## Rates - [Geographic Zones - Complete Guide](https://sistrack.com/en/docs/pricing/zonas-geograficas/) — Geographic zones are smart groupings of areas that share similar characteristics for shipping and pricing purposes. Instead of configuring prices for each individual… - [How Rates Work in Sistrack](https://sistrack.com/en/docs/pricing/como-funcionan-las-tarifas/) — Rates in Sistrack work like a smart system that automatically calculates the price of each shipment based on three main factors. - [Price Calculation Methods](https://sistrack.com/en/docs/pricing/metodos-de-calculo/) — Calculation methods are the different ways the system determines the final price of a shipment. Each method uses different logic based on the… - [Practical Rate Configuration Examples](https://sistrack.com/en/docs/pricing/ejemplos-practicos/) — "My Online Store" sells products from Madrid to all of Spain. They need a simple but effective rate system. - [Service Levels](https://sistrack.com/en/docs/pricing/niveles-de-servicio/) — A service level is each of the delivery options you offer your customers. They are the alternatives customers choose between when making a shipment. - [Shipping Routes](https://sistrack.com/en/docs/pricing/rutas-de-envio/) — A route is the connection between an origin zone and a destination zone. It's what tells the system "yes, I ship from here to there." - [The Rate Tester](https://sistrack.com/en/docs/pricing/probador-de-tarifas/) — The tester lets you simulate a shipment without creating it and see exactly how the system arrives at a price. And when it doesn't, it tells you where the chain… - [Per-Customer Rates (Custom Pricing)](https://sistrack.com/en/docs/pricing/tarifas-por-cliente/) — Per-customer rates let you assign a special price to a specific customer within a flat-rate rule. Instead of seeing the base price… - [Frequently Asked Questions - Rate System](https://sistrack.com/en/docs/pricing/preguntas-frecuentes/) — A zone is a grouping of postal codes or geographic areas that share the same pricing scheme. For example, all the postal codes in downtown… ## Import - [Bulk Order Import Guide](https://sistrack.com/en/docs/import/guia-importacion-masiva/) — Bulk import lets you create multiple shipping orders simultaneously by uploading an Excel or CSV file. This tool is designed to… ## Export - [User Guide - Order Export](https://sistrack.com/en/docs/export/guia-usuario/) — This guide will help you export your orders from Sistrack efficiently. There are two main export methods, each designed for… - [Frequently Asked Questions - Export System](https://sistrack.com/en/docs/export/faq/) — Possible causes: Your role doesn't include permission to export orders, You haven't selected any order ## Permissions and roles - [Role System Overview - Sistrack](https://sistrack.com/en/docs/permissions/roles-overview-user-guide/) — A role is a set of predefined permissions that determines what actions a user can perform in the system. Each user is assigned one or more… - [Super Admin Role - Complete Guide](https://sistrack.com/en/docs/permissions/rol-super-admin/) — The Super Admin has absolute control over the system. This role is designed for the business owner or the main technical lead… - [Admin Role - Complete Guide](https://sistrack.com/en/docs/permissions/rol-admin/) — The Admin manages the system's daily operations with almost full access, except for critical system configuration. Ideal for operations managers… - [Manager/Supervisor Role - Complete Guide](https://sistrack.com/en/docs/permissions/rol-manager/) — The Manager oversees and analyzes operations without critical modification capability. Perfect for supervisors who need to monitor performance,… - [Seller Role - Complete Guide](https://sistrack.com/en/docs/permissions/rol-seller/) — The Seller manages the full sales cycle, from order creation to customer follow-up. Ideal for sales and service… - [Courier Role - Complete Guide](https://sistrack.com/en/docs/permissions/rol-shipper/) — The Courier focuses exclusively on managing and updating deliveries. Designed for field staff who need quick access to shipment information… - [Customer Role - Complete Guide](https://sistrack.com/en/docs/permissions/rol-client/) — The Customer has self-service access to manage their own shipments and check the status of their orders. Designed so end customers… - [Reseller Role - Complete Guide](https://sistrack.com/en/docs/permissions/rol-reseller/) — The Reseller is a self-service profile designed for users who ship on behalf of several different senders. Unlike the Customer role (which always uses… - [Frequently Asked Questions - Permission System](https://sistrack.com/en/docs/permissions/preguntas-frecuentes/) — A role is a predefined set of permissions that determines what a user can do in Sistrack. It's like a "permission package" assigned to… ## Organization - [Organization Setup Guide](https://sistrack.com/en/docs/organization/guia-configuracion/) — The Organization section is where you configure your company's fundamental data in Sistrack. This configuration affects how many other… - [Guide: Setting Up Your Shipment Statuses](https://sistrack.com/en/docs/organization/guia-estados-de-envio/) — Shipment Statuses are the stages a shipment goes through from creation to - [Shipment Step Templates by Industry](https://sistrack.com/en/docs/organization/plantillas-pasos-de-envio/) — When you create your account, Sistrack comes with the Standard template: 7 ## Fleet - [Vehicle Management Guide](https://sistrack.com/en/docs/fleet/guia-vehiculos/) — The Fleet module lets you manage your company's vehicles and trailers, assign drivers, and get alerts when documents are about to expire. - [Trailer Management Guide](https://sistrack.com/en/docs/fleet/guia-remolques/) — Trailers are cargo units that attach to vehicles to transport additional goods. They're common in heavy-cargo transport operations… - [Fleet Alerts Guide](https://sistrack.com/en/docs/fleet/guia-alertas/) — Alerts notify you when your vehicles' documents are about to expire or have already expired. This helps you: Avoid fines for expired documentation - [Frequently Asked Questions - Fleet Module](https://sistrack.com/en/docs/fleet/preguntas-frecuentes/) — The Fleet module includes: Vehicle management (cars, vans, trucks, motorcycles), Trailer management, Driver assignment to vehicles ## Geofences - [Geofences Guide](https://sistrack.com/en/docs/geofences/guia-geocercas/) — A geofence is a circular zone you draw on the map — for example, ## Courier - [User Guide - International Courier](https://sistrack.com/en/docs/courier/guia-usuario/) — This guide will help you understand how Sistrack works for International Courier companies and how to make the most of the features designed for… - [Frequently Asked Questions - International Courier](https://sistrack.com/en/docs/courier/preguntas-frecuentes/) — These are two different business models: Last Mile: For local deliveries within a single country. High volume, low value per shipment. Plans optimized… ## Pickups - [User Guide - Pickups Module](https://sistrack.com/en/docs/recolectas/user_guide/) — Pickups (also called Recolectas) are requests for a courier to pick up orders at a specific location before distributing them. It's useful… ## Reports - [User Guide — Courier Day Report](https://sistrack.com/en/docs/reports/guia-usuario/) — It's a view that summarizes everything a courier did in a day: how many packages they delivered, how many they didn't, how much money they collected, what pickups they did… - [Live Courier Map](https://sistrack.com/en/docs/reports/mapa-en-vivo/) — The Live Map shows you in real time where your couriers are and ## COD - [User Guide — Collected COD Module](https://sistrack.com/en/docs/cod/guia-usuario/) — COD means Cash on Delivery. It's the money the courier physically collects from the recipient when delivering the package. ## WhatsApp - [WhatsApp Bot](https://sistrack.com/en/docs/whatsapp/guia-bot-whatsapp/) — The WhatsApp Bot turns your WhatsApp Business number into a self-service channel for your end customers. Your customers can. - [WhatsApp Notifications](https://sistrack.com/en/docs/whatsapp/guia-notificaciones-whatsapp/) — WhatsApp notifications let you send automatic messages to your senders and recipients when an order's status changes. For example,… ## AI Assistant - [How the AI Assistant Works](https://sistrack.com/en/docs/ai-assistant/como-funciona/) — The AI Assistant is a smart chat you can add to your website so your customers can: Get shipping quotes - Get prices in seconds - [AI Assistant Configuration](https://sistrack.com/en/docs/ai-assistant/configuracion/) — This guide explains how to adjust the AI Assistant from Integrations → AI Assistant: enable or disable it, customize the name it introduces itself with… - [Installing the Widget on Your Website](https://sistrack.com/en/docs/ai-assistant/instalacion-widget/) — Before installing the widget, make sure you: Have access to your site's HTML code, Have the AI Assistant enabled in your panel