--- title: "Frequently Asked Questions - International Courier" description: "These are two different business models: Last Mile: For local deliveries within a single country. High volume, low value per shipment. Plans optimized…" url: https://sistrack.com/en/docs/courier/preguntas-frecuentes/ category: courier section: docs updated: 2026-01-22 --- *Markdown version for agents. This page on the web: https://sistrack.com/en/docs/courier/preguntas-frecuentes/* # Frequently Asked Questions - International Courier ## Registration and Business Type ### What's the difference between "Last Mile" and "International Courier"? These are two different business models: - **Last Mile**: For local deliveries within a single country. High volume, low value per shipment. Plans optimized for thousands of deliveries. - **International Courier**: For shipments between countries. Moderate volume, high value per shipment. Plans with international features included. ### How do I choose my business type? When you sign up for Sistrack, in the first step of the form you'll see two options: 1. **Last Mile** - Select this if your operation is mainly local deliveries 2. **International Courier** - Select this if you handle shipments between countries ### Can I change my business type later? Yes, but it requires contacting support. If you initially signed up as "Last Mile" but now need international capabilities, contact: - πŸ“§ Email: soporte@sistrack.com - πŸ“± WhatsApp: +34 603 92 75 41 Our team will help you migrate your account to the Courier model. ### What if I'm Last Mile but occasionally have international shipments? If your international shipments are occasional (less than 10% of your operation), a Last Mile plan with the Courier module as an add-on might be more convenient. Contact sales to evaluate your specific case. --- ## Plans and Pricing ### What are the plans for International Courier? | Plan | Price/month | Included Shipments | Extra | |------|------------|------------------|-----------| | Courier Starter | $49.99 | 50 | $1.50 each | | Courier Business | $149.99 | 200 | $1.00 each | | Courier Enterprise | $399.99 | 500 | $0.75 each | ### Why do Courier plans have fewer shipments than Last Mile? International courier businesses typically handle lower volume but higher value per shipment. The plans are designed for this model: - **Last Mile**: Can have thousands of daily deliveries with a low margin per shipment - **Courier**: Typically handles dozens to hundreds of monthly shipments with a higher margin ### What do Courier plans include? All plans include: - βœ… Geographic zones in any country - βœ… Unlimited international routes - βœ… Global senders and recipients - βœ… International rate calculator - βœ… Waybill and label printing - βœ… Email notifications - βœ… Courier app - βœ… Technical support ### What happens if I exceed my included shipments? You're charged the extra-shipment price for your plan: - Starter: $1.50 per extra shipment - Business: $1.00 per extra shipment - Enterprise: $0.75 per extra shipment Extra charges are billed on your next billing cycle. ### Can I see the Last Mile plans if I'm a Courier? No. The system only shows the plans corresponding to your business type. This avoids confusion and ensures you see prices relevant to your operation. --- ## Features ### What can I do with International Courier? - **International zones**: Create zones in the USA, Spain, China, and any country - **Cross-border routes**: Set up shipments from Mexico to the USA, Spain to France, etc. - **Global senders**: Register suppliers and partners in other countries - **Global recipients**: Ship to customers anywhere in the world ### How do I create an international zone? 1. Go to **Rates β†’ Geographic Zones β†’ Create** 2. Select the desired **country** 3. Name the zone (e.g., "South Florida") 4. Save ### How do I set up an international route? 1. Go to **Rates β†’ Routes β†’ Create** 2. Select **Origin Zone** (e.g., your country) 3. Select **Destination Zone** (e.g., another country) 4. Configure services and prices 5. Save ### Does enabling international features affect my current data? No. All your existing zones, routes, senders, and recipients stay the same. International features only add new capabilities. --- ## Zones and Routes ### How do I organize my international zones? We recommend using a descriptive code: - `US_CALIFORNIA` - California, USA - `US_FLORIDA` - Florida, USA - `ES_MADRID` - Madrid, Spain - `CN_SHANGHAI` - Shanghai, China ### Can I have a zone for "an entire country"? Yes, you can create wildcard zones like `US_ALL` to apply general rates to the whole United States. ### Can I create mixed routes (domestic + international)? Yes. For example, you can have: - Domestic route: CDMX β†’ Monterrey - International route: CDMX β†’ Miami Both can coexist with different rates and services. --- ## Senders and Recipients ### Can I register a supplier in China as a sender? Yes, with International Courier you can register senders in any country. Useful for: - Suppliers who ship goods to you - Your company's offices in other countries - International business partners ### Does the address format change by country? The basic fields are the same, but the system adapts to the selected country to validate postal code formats and administrative divisions. ### Can I bulk import international recipients? Yes, bulk import works the same way. Just make sure to include the correct country code in your file. --- ## Customs Documentation ### Does Sistrack generate customs documents? Specific customs documents depend on your configuration. Contact support to learn about the options available for your operation. ### What documents do I need for international shipments? You'll generally need: - Commercial invoice - Content declaration - Export documents (depending on the country of origin) - Import documents (depending on the destination country) *Exact requirements vary by country and type of goods.* --- ## Common Issues ### I can't select another country when creating a zone Check that: 1. You signed up as "International Courier" 2. Your subscription is active If the problem persists, contact support. ### The system shows me Last Mile plans instead of Courier This may indicate your account is configured as Last Mile. Contact support to review your configuration. ### I don't see country options in senders/recipients Make sure your account is International Courier type. If you signed up as Last Mile, you'll need to migrate your account. --- ## Migration and Changes ### Can I migrate from Last Mile to Courier? Yes. Contact support to: 1. Evaluate your case 2. Change your business type 3. Adjust your subscription plan 4. Enable international features ### Do I lose my data when migrating? No. Your existing orders, zones, routes, and contacts are kept. Migration only changes your business type and available plans. --- ## Support ### Where do I get help? - πŸ“§ **Email**: soporte@sistrack.com - πŸ“± **WhatsApp**: +34 603 92 75 41 - πŸ’¬ **Live chat**: Available on the platform ### Is training available? Yes, our team can provide training on: - Setting up international zones - Creating cross-border routes - Best practices for international shipments --- *Didn't find your question here? Contact soporte@sistrack.com* *Last updated: January 2026*