Frequently Asked Questions - International Courier

Registration and Business Type

What’s the difference between “Last Mile” and “International Courier”?

These are two different business models:

• Last Mile: For local deliveries within a single country. High volume, low value per shipment. Plans optimized for thousands of deliveries.
• International Courier: For shipments between countries. Moderate volume, high value per shipment. Plans with international features included.

How do I choose my business type?

When you sign up for Sistrack, in the first step of the form you’ll see two options:

1. Last Mile - Select this if your operation is mainly local deliveries
2. International Courier - Select this if you handle shipments between countries

Can I change my business type later?

Yes, but it requires contacting support. If you initially signed up as “Last Mile” but now need international capabilities, contact:

• 📧 Email: [email protected]
• 📱 WhatsApp: +34 603 92 75 41

Our team will help you migrate your account to the Courier model.

What if I’m Last Mile but occasionally have international shipments?

If your international shipments are occasional (less than 10% of your operation), a Last Mile plan with the Courier module as an add-on might be more convenient. Contact sales to evaluate your specific case.

Plans and Pricing

What are the plans for International Courier?

Why do Courier plans have fewer shipments than Last Mile?

International courier businesses typically handle lower volume but higher value per shipment. The plans are designed for this model:

• Last Mile: Can have thousands of daily deliveries with a low margin per shipment
• Courier: Typically handles dozens to hundreds of monthly shipments with a higher margin

What do Courier plans include?

All plans include:

• ✅ Geographic zones in any country
• ✅ Unlimited international routes
• ✅ Global senders and recipients
• ✅ International rate calculator
• ✅ Waybill and label printing
• ✅ Email notifications
• ✅ Courier app
• ✅ Technical support

What happens if I exceed my included shipments?

You’re charged the extra-shipment price for your plan:

• Starter: $1.50 per extra shipment
• Business: $1.00 per extra shipment
• Enterprise: $0.75 per extra shipment

Extra charges are billed on your next billing cycle.

Can I see the Last Mile plans if I’m a Courier?

No. The system only shows the plans corresponding to your business type. This avoids confusion and ensures you see prices relevant to your operation.

Features

What can I do with International Courier?

• International zones: Create zones in the USA, Spain, China, and any country
• Cross-border routes: Set up shipments from Mexico to the USA, Spain to France, etc.
• Global senders: Register suppliers and partners in other countries
• Global recipients: Ship to customers anywhere in the world

How do I create an international zone?

1. Go to Rates → Geographic Zones → Create
2. Select the desired country
3. Name the zone (e.g., “South Florida”)
4. Save

How do I set up an international route?

1. Go to Rates → Routes → Create
2. Select Origin Zone (e.g., your country)
3. Select Destination Zone (e.g., another country)
4. Configure services and prices
5. Save

Does enabling international features affect my current data?

No. All your existing zones, routes, senders, and recipients stay the same. International features only add new capabilities.

Zones and Routes

How do I organize my international zones?

We recommend using a descriptive code:

• US_CALIFORNIA - California, USA
• US_FLORIDA - Florida, USA
• ES_MADRID - Madrid, Spain
• CN_SHANGHAI - Shanghai, China

Can I have a zone for “an entire country”?

Yes, you can create wildcard zones like US_ALL to apply general rates to the whole United States.

Can I create mixed routes (domestic + international)?

Yes. For example, you can have:

• Domestic route: CDMX → Monterrey
• International route: CDMX → Miami

Both can coexist with different rates and services.

Senders and Recipients

Can I register a supplier in China as a sender?

Yes, with International Courier you can register senders in any country. Useful for:

• Suppliers who ship goods to you
• Your company’s offices in other countries
• International business partners

Does the address format change by country?

The basic fields are the same, but the system adapts to the selected country to validate postal code formats and administrative divisions.

Can I bulk import international recipients?

Yes, bulk import works the same way. Just make sure to include the correct country code in your file.

Customs Documentation

Does Sistrack generate customs documents?

Specific customs documents depend on your configuration. Contact support to learn about the options available for your operation.

What documents do I need for international shipments?

You’ll generally need:

• Commercial invoice
• Content declaration
• Export documents (depending on the country of origin)
• Import documents (depending on the destination country)

Exact requirements vary by country and type of goods.

Common Issues

I can’t select another country when creating a zone

Check that:

1. You signed up as “International Courier”
2. Your subscription is active

If the problem persists, contact support.

The system shows me Last Mile plans instead of Courier

This may indicate your account is configured as Last Mile. Contact support to review your configuration.

I don’t see country options in senders/recipients

Make sure your account is International Courier type. If you signed up as Last Mile, you’ll need to migrate your account.

Migration and Changes

Can I migrate from Last Mile to Courier?

Yes. Contact support to:

1. Evaluate your case
2. Change your business type
3. Adjust your subscription plan
4. Enable international features

Do I lose my data when migrating?

No. Your existing orders, zones, routes, and contacts are kept. Migration only changes your business type and available plans.

Support

Where do I get help?

• 📧 Email: [email protected]
• 📱 WhatsApp: +34 603 92 75 41
• 💬 Live chat: Available on the platform

Is training available?

Yes, our team can provide training on:

• Setting up international zones
• Creating cross-border routes
• Best practices for international shipments

Didn’t find your question here? Contact [email protected]

Last updated: January 2026