---
title: "User Guide - International Courier"
description: "This guide will help you understand how Sistrack works for International Courier companies and how to make the most of the features designed for…"
url: https://sistrack.com/en/docs/courier/guia-usuario/
category: courier
section: docs
updated: 2026-01-22
---


*Markdown version for agents. This page on the web: https://sistrack.com/en/docs/courier/guia-usuario/*


# User Guide - International Courier


## Introduction

This guide will help you understand how Sistrack works for **International Courier** companies and how to make the most of the features designed for shipments between countries.

---

## 🚀 Registering as an International Courier

### Step 1: Select Your Business Type

When you sign up for Sistrack, in the first step of the form you'll select your business type:

1. **Last Mile**: Local deliveries within your country
2. **International Courier**: Shipments between countries ✈️

If your company handles international shipments, select **"International Courier"**.

### Step 2: Complete Your Information

Fill in your company's details:
- Company name
- Estimated monthly shipping volume
- Number of employees
- Contact details

### Step 3: Verification and Access

Once registration is complete:
- You'll receive a confirmation email
- Your account will have **immediate access** to all international features
- You'll see the **Courier subscription plans** designed for your business model

---

## 💳 Courier Subscription Plans

### Available Plans

When you access the subscription section, you'll see three plans designed for Courier companies:

| Plan | Price | Included Shipments | Extra Shipment |
|------|--------|------------------|-----------------|
| **Courier Starter** | $49.99/mo | 50 shipments | $1.50 each |
| **Courier Business** | $149.99/mo | 200 shipments | $1.00 each |
| **Courier Enterprise** | $399.99/mo | 500 shipments | $0.75 each |

### What do Courier plans include?

All plans include:

- ✅ International geographic zone management
- ✅ Cross-border route configuration
- ✅ Global sender and recipient registration
- ✅ International rate calculator
- ✅ Waybill and label printing
- ✅ Email notifications
- ✅ Courier app (Android/iOS)
- ✅ Technical support

### Choosing Your Plan

1. Go to **Settings → Subscription**
2. Review the available plans
3. Select the one that best fits your volume
4. Complete payment with Paddle (credit/debit card)

---

## 🌍 International Features

### International Geographic Zones

As a Courier company, you can create zones in any country:

**How to create an international zone:**
1. Go to **Rates → Geographic Zones → Create**
2. Select the destination **country** (e.g., United States, Spain, China)
3. Name the zone (e.g., "Northern California", "Central Madrid")
4. The code is generated automatically (e.g., `US_NORTHERN_CALIFORNIA`)
5. Save

**Examples of international zones:**
- `US_FLORIDA` - Florida, United States
- `ES_MADRID` - Madrid, Spain
- `CN_SHANGHAI` - Shanghai, China
- `MX_CDMX` - Mexico City, Mexico

### International Routes

Set up shipping routes between countries:

**How to create an international route:**
1. Go to **Rates → Routes → Create**
2. Select the **Origin Zone** (e.g., `MX_CDMX`)
3. Select the **Destination Zone** (e.g., `US_MIAMI`)
4. Configure services and prices
5. Save

**Route examples:**
- Mexico → United States
- Spain → Germany
- China → Mexico
- Colombia → United States

### International Senders

Register senders in any country:

**How to register an international sender:**
1. Go to **Senders → Create**
2. Select the sender's **country**
3. Fill in the full address (the format adapts to the country)
4. Save

**Use cases:**
- Suppliers in China who ship goods to you
- Your company's offices in other countries
- International business partners

### International Recipients

Register recipients in any country:

**How to register an international recipient:**
1. Go to **Recipients → Create**
2. Select the recipient's **country**
3. Fill in the full address
4. Save

---

## 📋 Typical Workflow

### 1. Initial Setup

```
1. Create zones in the countries where you operate
2. Set up routes between those zones
3. Define rates by weight/volume
4. Register frequent senders
```

### 2. Daily Operation

```
1. Receive an international shipping request
2. Select or create the recipient
3. Select the sender
4. The system calculates the rate automatically
5. Create the order
6. Print the waybill/label
7. Manage the shipment
```

### 3. Create an International Shipment

```
Step 1: Go to Orders → Create
Step 2: Select the sender (your warehouse or customer at origin)
Step 3: Select the recipient (end customer at destination)
Step 4: Enter weight and dimensions
Step 5: The system shows service options with prices
Step 6: Confirm and create the order
```

---

## 💡 Tips for International Courier

### Zone Organization

We recommend organizing your zones by:

- **Country + Region**: `US_CALIFORNIA`, `US_TEXAS`, `US_FLORIDA`
- **Country + City**: `ES_MADRID`, `ES_BARCELONA`, `ES_VALENCIA`
- **Whole Country (Wildcard)**: `US_ALL` for general rates

### Recommended Rates

For international shipments, consider setting up:

- **Base charge**: Per international shipment
- **Weight-based rate**: $/kg or $/lb
- **Volume-based rate**: Volumetric weight where applicable
- **Additional charges**: Remote areas, fuel, etc.

### Documentation

Keep in mind that international shipments may require:
- Commercial invoices
- Content declaration
- Customs documents

*Check with your legal team about specific requirements.*

---

## 🚨 Differences vs. Last Mile

| Aspect | Last Mile | International Courier |
|---------|--------------|----------------------|
| Zones | Your country only | Any country |
| Routes | Domestic | International |
| Senders | Local country | Any country |
| Recipients | Local country | Any country |
| Typical volume | Thousands/day | Hundreds/month |
| Plans | Optimized for volume | Optimized for value |

---

## Need Help?

- 📧 Email: soporte@sistrack.com
- 📱 WhatsApp: +34 603 92 75 41
- 💬 Live chat: Available on the platform

---

*Last updated: January 2026*