User Guide - International Courier

Introduction

This guide will help you understand how Sistrack works for International Courier companies and how to make the most of the features designed for shipments between countries.

🚀 Registering as an International Courier

Step 1: Select Your Business Type

When you sign up for Sistrack, in the first step of the form you’ll select your business type:

1. Last Mile: Local deliveries within your country
2. International Courier: Shipments between countries ✈️

If your company handles international shipments, select “International Courier”.

Step 2: Complete Your Information

Fill in your company’s details:

• Company name
• Estimated monthly shipping volume
• Number of employees
• Contact details

Step 3: Verification and Access

Once registration is complete:

• You’ll receive a confirmation email
• Your account will have immediate access to all international features
• You’ll see the Courier subscription plans designed for your business model

💳 Courier Subscription Plans

Available Plans

When you access the subscription section, you’ll see three plans designed for Courier companies:

What do Courier plans include?

All plans include:

• ✅ International geographic zone management
• ✅ Cross-border route configuration
• ✅ Global sender and recipient registration
• ✅ International rate calculator
• ✅ Waybill and label printing
• ✅ Email notifications
• ✅ Courier app (Android/iOS)
• ✅ Technical support

Choosing Your Plan

1. Go to Settings → Subscription
2. Review the available plans
3. Select the one that best fits your volume
4. Complete payment with Paddle (credit/debit card)

🌍 International Features

International Geographic Zones

As a Courier company, you can create zones in any country:

How to create an international zone:

1. Go to Rates → Geographic Zones → Create
2. Select the destination country (e.g., United States, Spain, China)
3. Name the zone (e.g., “Northern California”, “Central Madrid”)
4. The code is generated automatically (e.g., US_NORTHERN_CALIFORNIA)
5. Save

Examples of international zones:

• US_FLORIDA - Florida, United States
• ES_MADRID - Madrid, Spain
• CN_SHANGHAI - Shanghai, China
• MX_CDMX - Mexico City, Mexico

International Routes

Set up shipping routes between countries:

How to create an international route:

1. Go to Rates → Routes → Create
2. Select the Origin Zone (e.g., MX_CDMX)
3. Select the Destination Zone (e.g., US_MIAMI)
4. Configure services and prices
5. Save

Route examples:

• Mexico → United States
• Spain → Germany
• China → Mexico
• Colombia → United States

International Senders

Register senders in any country:

How to register an international sender:

1. Go to Senders → Create
2. Select the sender’s country
3. Fill in the full address (the format adapts to the country)
4. Save

Use cases:

• Suppliers in China who ship goods to you
• Your company’s offices in other countries
• International business partners

International Recipients

Register recipients in any country:

How to register an international recipient:

1. Go to Recipients → Create
2. Select the recipient’s country
3. Fill in the full address
4. Save

📋 Typical Workflow

1. Initial Setup

1. Create zones in the countries where you operate
2. Set up routes between those zones
3. Define rates by weight/volume
4. Register frequent senders

2. Daily Operation

1. Receive an international shipping request
2. Select or create the recipient
3. Select the sender
4. The system calculates the rate automatically
5. Create the order
6. Print the waybill/label
7. Manage the shipment

3. Create an International Shipment

Step 1: Go to Orders → Create
Step 2: Select the sender (your warehouse or customer at origin)
Step 3: Select the recipient (end customer at destination)
Step 4: Enter weight and dimensions
Step 5: The system shows service options with prices
Step 6: Confirm and create the order

💡 Tips for International Courier

Zone Organization

We recommend organizing your zones by:

• Country + Region: US_CALIFORNIA, US_TEXAS, US_FLORIDA
• Country + City: ES_MADRID, ES_BARCELONA, ES_VALENCIA
• Whole Country (Wildcard): US_ALL for general rates

Recommended Rates

For international shipments, consider setting up:

• Base charge: Per international shipment
• Weight-based rate: $/kg or $/lb
• Volume-based rate: Volumetric weight where applicable
• Additional charges: Remote areas, fuel, etc.

Documentation

Keep in mind that international shipments may require:

• Commercial invoices
• Content declaration
• Customs documents

Check with your legal team about specific requirements.

🚨 Differences vs. Last Mile

Need Help?

• 📧 Email: [email protected]
• 📱 WhatsApp: +34 603 92 75 41
• 💬 Live chat: Available on the platform

Last updated: January 2026