How the AI Assistant Works

📚 Introduction

The AI Assistant is a smart chat you can add to your website so your customers can:

• 💰 Get shipping quotes - Get prices in seconds
• 📦 Track packages - Know where their shipment is
• 🗺️ Check coverage - See which areas you ship to

All of this without you having to manually answer every inquiry!

🎯 What Is It For?

Before the AI Assistant

Customer: "How much does it cost to send 5kg to Barcelona?"
         ↓
You: (Open calculator, look up rates, reply manually)
         ↓
Customer: (Waits hours or days for a reply)

With the AI Assistant

Customer: "How much does it cost to send 5kg to Barcelona?"
         ↓
🤖 Assistant: "Sure! For 5kg to Barcelona:
              - Express 24h: $75
              - Standard: $45
              Which one interests you?"
         ↓
Customer: (Instant reply, 24/7)

💬 Types of Conversations

1. Shipping Quotes

The assistant can understand many ways of asking:

If information is missing, the assistant only asks what’s needed:

Customer: "I want a shipping quote"
🤖: "Perfect! To quote you I need to know:
     - Package weight (in kg)
     - Destination city
     For example: 5kg to Barcelona"

2. Package Tracking

Customer: "Where is my package RJUADR?"

🤖: "📦 Shipment Status
     Tracking: RJUADR
     Status: In transit

     From: Juan (Madrid) → To: Ana (Barcelona)
     Shipped: 01/15/2024
     Estimated delivery: 01/17/2024"

3. Coverage Areas

Customer: "Where do you ship to?"

🤖: "🗺️ Coverage Areas
     We have coverage in:
     - Galicia
     - Basque Country
     - Catalonia
     - Madrid

     Want a quote? Tell me the weight and destination."

🧠 How Does the Assistant “Think”?

The assistant uses advanced artificial intelligence to:

1. Understand what the customer wants
2. Extract relevant data (weight, destination, etc.)
3. Query your real rates and orders
4. Reply in a natural, helpful way

     Customer message
            ↓
    ┌───────────────────┐
    │   AI intelligence  │
    │  "What do they need?" │
    └───────────────────┘
            ↓
    ┌───────────────────┐
    │   Queries data    │
    │  (Rates/Orders)   │
    └───────────────────┘
            ↓
    ┌───────────────────┐
    │  Generates custom  │
    │      reply         │
    └───────────────────┘
            ↓
     Reply to customer

✅ Advantages

⚠️ Limitations

• Doesn’t create orders: Only informs, doesn’t process orders
• Monthly limit: Depends on your plan (e.g., 500 messages/month by default)
• Requires internet: The customer needs a connection
• Configured data only: Only shows routes you’ve enabled

🔒 Security

• ✅ Doesn’t share other customers’ sensitive data
• ✅ Tracking only by alphanumeric code (not by ID)
• ✅ Conversations saved to improve the service
• ✅ Complies with privacy standards