---
title: "Nearby offices when creating an order"
description: "When the Agencies module is active, after creating an order the system can recommend nearby offices to the customer to drop off their package.…"
url: https://sistrack.com/en/docs/agencies/oficinas-cercanas/
category: agencies
section: docs
updated: 2026-07-22
---


*Markdown version for agents. This page on the web: https://sistrack.com/en/docs/agencies/oficinas-cercanas/*


# Nearby offices when creating an order


When the Agencies module is active, after creating an order the system can recommend the customer **nearby offices to drop off their package**. This guide explains how that recommendation works and what you need for it to appear.

## Where it appears

When you finish creating an order, you'll see the **"Order created successfully!"** screen. On the right (or below, on small screens) the **"Delivery near you"** card appears with the offices where the package can be dropped off.

From that same screen you can also **print the label** (choosing the size) and **view the order**.

## What the card shows

The card adapts based on the information available:

- **If your location is known** (from the sender's address): it shows the **closest** offices, sorted by distance, indicating how many meters or kilometers away they are.
- **If your exact location isn't known**: it shows **"Our offices"** with the available offices, and a search box above to find the closest one:
  - **View offices near me**: uses your device's location (the browser will ask for permission) to show you the closest offices with their distance.
  - **Search by postal code**: type a postal code to see the offices in that area.

Each office shows its **name**, **type**, **address**, and **phone**:

- Click the **address** to open it on the map.
- Click the **phone** to call.

If there are many offices, the list lets you **scroll** to see them all.

## What you need for offices to appear

For an office to be recommended to your customers, it must meet the following (see [Agency Guide](/en/docs/agencies/guia-agencias/)):

1. The **Agencies module** must be enabled (Organization → System).
2. The office must be marked as **Public**.
3. The office must be **Active**.
4. To be recommended **by proximity with distance**, it must have its **map location** registered.

> Only offices marked as **public** are shown to customers. Internal offices (for example, a distribution center that doesn't serve the public) don't appear.

## Recommendation based on shipment type

If the order has a **cash-on-delivery (COD) amount**, the system prioritizes showing offices that **accept cash-on-delivery payments**. If none of the nearby ones accept it, the available nearby offices are still shown so you're not left without options.

## Tips

- Register the **map location** of all your public offices: without it, the office may appear in the general list but the distance can't be calculated.
- Keep the **phone** and **address** up to date, since these are the details your customer will see and use to get there or call.
- Mark as **public** only the offices where you actually want your customers to drop off packages.